ShadowRock on Hugging Face

Where tech meets
human experience.

We design CRM, CX, EX, and AI strategies that align systems, people, and data for measurable results. This is where we publish our open model work.

Open Models

Nemotron-3-Embed-8B, quantized for real hardware

Each build ships with reproducible calibration data, eval pins, and raw results. Validated on RTEB-open within 0.008 nDCG@10 of NVIDIA's published scores. Browse the full collection.

Credentials

Certified at the top tier of both platforms we build on

Expertise

What we build, and who we build it for

Capabilities

  • Zendesk implementations and Service Cloud migrations
  • AI deflection, AI agents, and copilot workflows
  • Messaging, embedded voice, SSO, and Help Center
  • Salesforce consulting, Agentforce, and Data Cloud
  • Custom apps and middleware integrations
  • Constituent portals and FERPA-compliant systems

Industries

  • Technology and security
  • Financial services
  • Real estate and property management
  • Manufacturing and distribution
  • Education and nonprofit
  • State, local, and education government (SLED)